Pre-sales

Pre-Order Policy

Games Time Aversa offers its customers the possibility of pre-ordering certain products, thus ensuring advance booking before their official release. However, in order for the service to be transparent and efficient, it is important to read the following conditions.

1. How the Pre-order Works

Pre-ordering allows you to reserve a product before it is available on the market. The reservation is valid only after confirmation of the order by Games Time Aversa and, if applicable, the payment of a deposit or the total balance.

2. Availability and Order Confirmation

Although Games Time Aversa is committed to ensuring customers the availability of pre-ordered products, the actual quantity received depends solely on the official suppliers and distributors. Therefore:

• Pre-ordering guarantees the reservation, but does not guarantee delivery of the product until final confirmation of availability.
• In the event of reductions in the quantities supplied compared to what was initially expected, Games Time Aversa cannot be held responsible for any order cancellations.

3. Priority in Order Fulfillment

Orders will be processed in chronological order of reservation. If the number of copies received is less than the requests, the products will be assigned to customers based on the reservation date until stocks last.

4. Payment and Purchase Methods

Payment may be requested in part or in full at the time of booking. Payment terms vary by product and will be clearly indicated at the time of pre-order.

• If payment is required in advance, the customer must complete the transaction within the established deadlines to guarantee the validity of the reservation.
• In case of non-payment within the indicated deadline, the pre-order may be cancelled without notice.

5. Changes, Delays and Cancellations

The release and delivery dates of pre-ordered products are provided by manufacturers and distributors and are subject to change without notice. Accordingly:

• Games Time Aversa is not responsible for any delays in deliveries caused by external factors.
• If a pre-ordered product undergoes a significant change (such as a change in content or availability), the customer will be promptly notified and will be able to choose whether to maintain or cancel the pre-order.
• If a pre-order is cancelled by the supplier or cannot be fulfilled for reasons beyond Games Time Aversa's control, the customer will be refunded in accordance with our refund policy.

6. Cancellation by the Customer

The customer can request cancellation of their pre-order within a specified period of time, which varies by product.

• Once this deadline has passed, cancellation may no longer be possible, unless otherwise provided for the individual product.
• In case of accepted cancellation, the refund will be made according to the methods established by the company.

7. Acceptance of Terms

By placing a pre-order on Games Time Aversa, the customer declares to have read, understood and accepted the terms and conditions listed above. We therefore invite you to carefully check all information relating to the product and the booking conditions before confirming the order.